Support Center
What Can We Help You With?
General Support
Find answers to your questions, instructions for common tasks, and more.
Software
How do I create my Red Belt Gym account?
You will need a plan to get started. You’ll receive your admin login from the support team. You can log in at www.redbeltgym.com.
How do I reset my password?
Click Forgot on the login screen, then check your email for reset instructions. If you don’t see the email, check your spam folder.
Can I use Red Belt Gym on multiple devices?
Absolutely. Red Belt Gym is cloud-based, so you can log in from anywhere. We recommend using a computer or tablet. There are apps for mobile devices with internet access.
Can I add multiple staff members to my account?
Yes. Each instructor or admin can have their own login with role-based permissions. This allows you to control what each staff member can access.
How do I import my student data from another system?
We provide a simple import tool. Click Contacts > Import to upload your existing student list Only csv/xlsx/xls file format is supported. Red Belt Gym will create profiles automatically. Our support team can also assist with migrations.
How do I add a new student profile?
Click Contacts > Create. Enter their personal information, membership details, and assign them to a program.
Can I connect and manage multiple contacts?
Yes. You can link multiple accounts for simplified management.
How do I track student attendance?
You can check students in by name or phone number at the front desk. Attendance records are stored automatically in their student profile.
How do I manage memberships, free trials, and drop-in passes?
Click Settings > Programs to create programs. You can customize pricing, start dates, and renewal settings. Assign recurring memberships, one-time passes, or free trials on a student profile.
What payment methods does Red Belt Gym accept?
We accept major credit cards, ACH bank transfers, and saved payment methods for recurring billing.
How do I set up recurring membership payments?
When creating a membership, check the Recurring Billing option. Payments will then be automatically processed on the schedule you set.
How do refunds or cancellations work?
From the Transactions tab, select the payment, then click Refund. You can issue partial or full refunds and generate receipts for your records.
Are transactions secure?
Yes. All payments are processed using secure, PCI-compliant gateways. Sensitive data like credit card numbers are encrypted.
Can I sell merchandise, seminars, or private lessons online?
Yes. Use Landing Pages to sell one-off or recurring items such as uniforms, gloves, seminars, or private lessons.
Can I set up recurring classes or events?
Yes. When creating a class, you can choose a recurring option (daily, weekly, monthly). This is ideal for ongoing programs like Muay Thai, BJJ, or kids’ martial arts.
How do I reschedule an appointment?
Go to your calendar, click the class, and select Cancel or Edit. Students who booked will automatically be notified if reminders are enabled.
Can students book classes themselves?
Currently, students cannot select a date/time on their own. Instead, they fill out a form on your website or landing page, and your staff follows up to finalize the booking.
Can I run private lesson scheduling through Red Belt Gym?
Yes. Private lessons can be set up as a service in the Programs section. Then, add private lessons to the schedule as you would any appointment.
What are automations in Red Belt Gym?
Automations are workflows that save time by handling repetitive tasks like sending reminders, billing notifications, or follow-up messages automatically.
How do I set up an automated welcome email for new students?
Go to Automations → Create, to set up new workflows such as sending an email or text. You can customize the message to match your school’s tone.
Can I create automations for missed classes or no-shows?
Yes. Use the On Missed trigger to send a follow-up email or text when a student hasn’t attended class for a set number of days.
Does Red Belt Gym integrate with Zapier or other third-party apps?
Yes. Red Belt Gym connects with Zapier, allowing you to integrate with hundreds of apps such as Google Sheets, Mailchimp, or Facebook.
How do I automate failed payment reminders?
Failed payment automations are pre-built into the system. When a payment fails, students automatically receive a reminder with a secure link to update their payment information.
Can I trigger automations based on student rank or attendance?
Yes. You can create rules that trigger messages or tasks based on rank promotions, attendance milestones, or inactivity periods.
How do I set up automated text messages for promotions?
Go to Automations, and use tags and delivery channels to target the preferred demographic
Mobile
How do I download and log in to the app?
Download Red Belt Connect from the Play Store, then log in using your Red Belt Gym account email and password. Once logged in, you can make calls, send texts, and access all communication features.
How do I reset my password?
Click Forgot Password on the login screen, then check your email for reset instructions. If you don’t see the email, check your spam folder.
Does Connect support in-app messaging?
Yes. Staff can send and receive messages with students or parents, making communication faster and easier.
How do I answer calls through the app?
When someone calls your gym’s dedicated Red Belt phone number, the call will appear directly in the Red Belt Connect app on your mobile device. To answer:
- Tap the green Answer button when the call notification appears.
- Speak with the caller just as you would on a regular phone call.
- After the call ends, the conversation is automatically logged in the student’s profile, so you can review call history, notes, or follow-up tasks later.
This ensures every call is tied back to your Red Belt system, keeping your communication history complete and organized.
Is Connect free to download and use?
Yes, the app is free to download and is used in conjunction with your Red Belt Gym plan.
How do I download and log in to the app?
Download Red Belt Connect from the Play Store, then log in using your Red Belt Gym account email and password. Once logged in, you can make calls, send texts, and access all communication features.
How do I reset my password?
Click Forgot Password on the login screen, then check your email for reset instructions. If you don’t see the email, check your spam folder.
What can students do inside the app?
Students can:
- Receive in-app messages from their gym.
- Confirm class attendance or request schedule changes.
- Access assigned documents such as waivers or payment forms.
- Watch training videos and course content.
- Track milestones like belt rank or attendance.
Will students receive notifications?
Yes. Students will get push notifications for schedule updates, new messages, upcoming events, or assigned documents.
Is Student Journey free for students to download and use?
Yes, the app is free to download. Access to features depends on the student’s enrollment and what their school has enabled.
Learning Center
Video Library
Discover walkthroughs and demonstrations to put Red Belt Gym to work for you.
1. Making calls from RedBeltGym
2. Setting Appointment
3. Call and SMS set up
4. Setting up attendence check ins
1. Customizing your dashboard
2. Age groups
3. Product color custom addition
4. Making product sizes
5. Custom fields
1. How to bill customers
2. Payment set up and Making a program or product
1. Intro to automations and MIAs
2. Automation messaging new leads
3. Automation with appointments
4. Automationed messages with payments
Business Education
Grow Your Martial Arts Business
Articles beyond the basics to support every stage of your martial arts business.
Introducing our new logo, capturing our commitment to the growth of our customers through innovation and lead conversion.
September 29, 2025
Discover why 30 seconds—not five minutes—defines success in modern martial arts marketing, and how Red Belt Gym automates instant lead response.
September 29, 2025
Discover why most martial arts websites fail to convert and how to turn yours into a lead-generating machine with proven design and automation principles.
September 29, 2025
Have Support Questions?
Our team is here to help you.
How do I contact support if I can’t find my answer here?
You can reach our support team directly by emailing support@redbeltsoftware.com. Response times vary.
What’s the response time for support requests?
Most questions are answered within 24 hours, but urgent issues are prioritized.
Do you have tutorials or video walkthroughs?
Yes! Our video library includes step-by-step instructions to help you get started quickly.
Ready to upgrade to better support?
Schedule a free demo today to see how our team can help your martial arts schools save time, grow memberships, and improve student retention.
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